Returns and Exchanges
- If you are not happy with your purchase, we accept returns that meet the conditions below and that are postmarked no later than 30 days after receiving your purchase. We do not process exchanges at this time.
- All items purchased using promotional codes/discounts are final sales and cannot be exchanged or returned.
- All non sale items are eligible for refund if returned unworn and in mint condition. If you've had your regular priced order for more than 30 days we cannot accept your return. All goods returned must be unworn, unwashed, undamaged, unused (free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new). Returned item(s) must have their original tags attached. If your return is soiled with make up or tarnished, It will not be accepted for return.
RETURNING YOUR ITEMS
- Contact Desert Dreamer LA Customer Service at firstname.lastname@example.org to process your return. Include your name, order number, item description, and reason for return. All communication will be done via email.
- Returns must be postmarked no later than 30 days after receiving your purchase.
- You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Desert Dreamer LA is not responsible for lost or damaged packages. It is the responsibility of your shipment servicer to respond for these items. We recommend using UPS service for your returned packages as they have less chance of being tampered with.
- Pack your return securely, in the original package if possible, and include your original invoice.
- You will not be reimbursed for your original or return postage.
- You will not receive a refund for your return until we receive your returned item.
- Refund payments will be made using the same payment method you used to make the initial purchase. The refund is issued once the return is processed and depending on your bank’s policy it can take up to 30 if you are international.
- Store credit cannot be refunded.
Have a question not called out here? Contact our Customer Service Team by emailing email@example.com